Short message: Your personal information is completely safe with us at 365aca. It is never sold or shared for free with any third party. You have full control over your own data.
01What Information We Collect
When you create an account at 365aca and while you use our platform, we collect certain information. This is necessary to provide our services — however, we never ask for data that is excessive or irrelevant.
A. Information provided at registration
- Full Name and Date of Birth
- Mobile number and email address
- Current Address
- Identity documents (NID or passport for KYC verification)
B. Financial information
- Deposit & Withdrawal Information
- Mobile Banking Number (bKash, Nagad, Rocket)
- Transaction History
C. Automatically Collected Information
- IP Address & Device Type
- Browser information and operating system
- Time spent on the site and pages visited
- Cookies & Session Data
| Data Type | Purpose | Required? |
|---|---|---|
| Name & Contact | Account Management | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Identity Documents | KYC & Financial Security | Yes |
| Payment Information | Transaction Processing | Yes |
| Browsing Data | Experience Improvement | Optional |
| Marketing Preferences | Sending Relevant Offers | Optional |
02Why We Collect Information
365aca never collects information without a reason. Every piece of data has a specific, legitimate purpose.
Your name and mobile number are required to create your account and to get in touch with you. Your date of birth is collected to verify that you are 18 or older — this is a legal requirement.
Identity documents (NID/passport) are collected as part of the KYC process, in line with international gaming regulations designed to prevent money laundering and fraud. 365aca stores this information on secure servers and uses it solely for verification purposes.
Browsing data is used to improve your experience on the site — such as identifying which pages get the most traffic and where issues occur. This is purely statistical and is never linked to your identity.
03How Your Information Is Used
A complete list of purposes for which 365aca uses your information:
- Account Management: Registration confirmation, login assistance, and password reset.
- Financial Transactions: Processing deposits, handling withdrawals, and maintaining transaction history.
- Customer Support: Assisting with issue resolution and complaint handling.
- Security assurance: Detecting suspicious activity and preventing fraud.
- Legal Obligation: Meeting regulatory requirements.
- Service Improvement: Analyzing and improving user experience.
365aca has a clear policy — your information will only ever be used for the purpose it was collected for. Going beyond that boundary goes against our core values.
04Sharing Information with Third Parties
365aca never sells your personal data. However, there are limited circumstances in which information may need to be shared:
When shared
- Payment Processors: Only the financial information necessary to process bKash, Nagad, or card payments.
- Law Enforcement Agencies: By court order or government directive — only where legally required.
- Technology Partners: For platform operations — under strict confidentiality agreements.
Our Commitment: 365aca never shares your information with advertising companies, data brokers, or marketing agencies. Selling your name, phone number, or any personal data is strictly against our policy.
05Cookies Policy
Cookies are small text files stored in your browser. 365aca uses cookies to ensure the site functions properly and to improve your experience.
You can disable optional cookies in your browser settings. Please be aware that turning off essential cookies may affect certain features of the site.
06Your Rights
As a 365aca member, you have the following rights regarding your personal data:
| Rights | What You Can Do | How to |
|---|---|---|
| Right to Access | View all information stored about you on 365aca | Email Support |
| Right to Rectification | Correct any inaccurate or outdated information | Profile Page or Support |
| Right to Erasure | Request data deletion upon account closure | Written request to Support |
| Portability | You can receive your data in a structured format | Email Support |
| Restriction of Processing | You can opt out of having your information used for specific purposes | Written request to Support |
Please Note: Certain information collected as part of legal obligations (such as KYC documents) may not be eligible for deletion before a specified period. 365aca Support can provide further details on this.
07Data Retention Period
365aca does not retain your data indefinitely. Each type of information has a defined retention period:
- Account Information: For as long as your account is active, and for 5 years after closure.
- Financial Transaction Records: Up to 7 years where required by law.
- KYC Documents: 5 years after account closure.
- Browsing Logs: Up to 1 year.
- Customer Support Chat: 3 years.
After the defined period, data is securely deleted or anonymised.
08Security Measures
365aca uses multiple layers of security to protect your information:
Technical Protection
- 256-bit SSL/TLS encryption on all data transfers.
- Passwords are bcrypt-hashed — no one can view your actual password.
- Regular penetration testing and security audits.
- Data backups stored in secure, encrypted storage.
Institutional Protection
- Only authorized personnel have access to user information.
- All staff sign confidentiality agreements.
- Data access logs are maintained and reviewed on a regular basis.
Your responsibilities: Keep your account password private. 365aca will never ask for your password by email or phone. Anyone requesting your password is attempting fraud — please contact us immediately.
09Minor Protection
365aca is strictly for users aged 18 and above. We never knowingly collect information from or provide services to minors.
If a minor registers by mistake, this will be detected during identity verification. The account will be suspended and any collected data will be deleted.
If you believe a minor is using 365aca, please contact us: support@365aca.bet
10Changes to the Privacy Policy
365aca may update this Privacy Policy from time to time as needed. If any significant changes are made, registered members will be informed via email and platform notifications.
You can always check when the policy was last updated by looking at the "Last Updated" date at the top of the page. Continuing to use 365aca after any changes means you accept the updated policy.
For any questions regarding our privacy policy, please email our Data Protection Team at: privacy@365aca.bet
Platform Usage Enquiries
Answers to questions our members ask most often
Absolutely. 365aca's interface fully supports Bangla. To change the language:
- Look for the "Language" button at the top or bottom of the page.
- Select "Bangla (Bangladesh)" or "BN" from the dropdown.
- Changes take effect instantly, even without refreshing the page.
Your language preference is saved to your 365aca account, so it will automatically display in Bengali the next time you log in. Our customer support team is also available to assist you in Bengali.
365aca has a solid VIP program. Place bets regularly and you'll automatically earn points and move up through the levels. The main tiers are:
- Bronze: Standard membership. Weekly cashback at 3%.
- Silver: As your betting points grow. Cashback increases to 5% with faster withdrawals.
- Gold: At higher activity levels: 8% cashback and a dedicated account manager.
- Platinum: The highest tier. 12%+ cashback, personalized bonuses, priority support, and exclusive event invitations.
VIP levels are calculated on a monthly basis. You can view your current level and points on your profile page. For more details, Promotions Page View.
Your information is safe — get started with complete peace of mind
You've read 365aca's Privacy Policy. We take your trust seriously. Join now and enjoy betting with confidence.